Last updated: October 23, 2025
1. Agreement to Terms
By accessing or using MyDentalFly ("the Platform", "we", "our", or "us"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our services.
These terms apply to all users, including patients, dental clinics, and visitors.
2. Description of Service
MyDentalFly is a dental tourism marketplace that:
- Connects patients with verified dental clinics abroad
- Provides treatment quotes and price comparisons
- Facilitates bookings and deposits
- Enables communication between patients and clinics
- Offers travel and accommodation recommendations
Important: MyDentalFly is a marketplace platform only. We do not provide dental treatment or medical advice.
3. User Accounts
Registration
- You must be 18 years or older to use our services
- You must provide accurate and complete information
- You are responsible for maintaining account security
- You must notify us immediately of unauthorized access
- One person may not maintain multiple accounts
Account Termination
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or misuse the platform.
4. Bookings and Payments
Deposit
- A £200 deposit is required to secure a booking
- Deposits are non-refundable within 7 days of appointment
- Full refund available for cancellations 14+ days in advance
- 50% refund for cancellations 7-14 days in advance
Treatment Payment
- Remaining balance paid directly to the clinic after treatment
- Payment terms agreed between you and the clinic
- MyDentalFly is not involved in final treatment payment
Commission
Clinics pay us a 20% commission on completed treatments. This does not affect patient pricing.
5. Medical Disclaimers
⚠️ Important Medical Disclaimer
- MyDentalFly does not provide medical or dental advice
- We are not responsible for treatment outcomes
- All medical decisions are between you and your chosen clinic
- We do not guarantee treatment results or success rates
- Consult with qualified dental professionals before decisions
Your Responsibilities
- Provide accurate medical history to clinics
- Follow pre and post-treatment instructions
- Attend all scheduled appointments
- Report any concerns or complications immediately
- Arrange appropriate travel insurance
6. Clinic Verification
We verify clinic credentials, facilities, and qualifications. However:
- We cannot guarantee treatment quality or outcomes
- Independent research is recommended
- Reviews reflect individual patient experiences
- Clinics are independent businesses, not our employees
7. Intellectual Property
All content on MyDentalFly (text, graphics, logos, images) is our property or licensed to us. You may not:
- Copy, reproduce, or distribute our content
- Use our trademarks without permission
- Scrape or extract data from the platform
- Reverse engineer our software
8. User Content
When you upload content (reviews, photos, messages):
- You retain ownership of your content
- You grant us license to use it on the platform
- You confirm you have rights to share the content
- You will not upload offensive, illegal, or harmful content
- We may remove content that violates these terms
9. Prohibited Activities
You may not:
- Provide false information
- Impersonate others
- Harass or abuse other users or clinics
- Post fake reviews
- Attempt to bypass payment systems
- Use the platform for illegal purposes
- Spam or send unsolicited communications
- Interfere with platform operation
10. Limitation of Liability
To the fullest extent permitted by law:
- MyDentalFly is not liable for treatment outcomes, complications, or medical issues
- We are not responsible for clinic actions, negligence, or malpractice
- Our liability is limited to the amount of deposit paid (£200)
- We are not liable for travel issues, delays, or cancellations
- We are not responsible for third-party services (flights, hotels)
11. Indemnification
You agree to indemnify and hold harmless MyDentalFly from any claims, damages, or expenses arising from your use of the platform, violation of these terms, or disputes with clinics.
12. Dispute Resolution
With MyDentalFly
If you have a dispute with us, contact us first at info@mydentalfly.co.uk. We will work to resolve it amicably.
With Clinics
Disputes about treatment are between you and the clinic. We can facilitate communication but are not a party to treatment agreements.
13. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of English courts.
14. Changes to Terms
We may update these terms from time to time. Significant changes will be communicated via email. Continued use after changes constitutes acceptance.
15. Severability
If any provision is found unenforceable, the remaining provisions remain in full effect.